NETTSUP vs OEM Maintenance:
Our customers save an average of 40-60% on their maintenance bill while simplifying point of contact procedures and eliminating complex contracts.
Why choose Third-Party IT Maintenance over the OEM ?
Our Platinum plan offers 4 hour response for mission critical equipment and components with elevated failure rates. Our well trained and certified engineer will arrive at your location with proper spares within the designated response time to get your system back in operation as rapidly as possible within agreed service level. You will be eligible for a monthly account reviews to assess service response time, problem resolution time, and general performance.
Our Diamond plan offers you 8 hour resolution when you require a same day response & resolution for mid-level priority equipment & components. With a 24 x7 calling window you don’t have to wait until next business day to get your equipment back in operation.
With our Gold plan, you can cover your equipment with a 8 hour calling window with 4 hour response time.
Our Silver plan offer a 8 hour calling window with next business day (NBD) resolution.
Our Bronze plan offers 8 x 5 hours calling window (9 a.m. to 5 p.m.) with 2 business days resolution of your hardware.
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