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Privacy Policy

Trademarks

The trademarks, logos and service marks (“Marks”) displayed on this Web site are the property of Network Technology Suppliers, its affiliates or other third parties. Users are not permitted to use these Marks without the prior written consent Network Technology Suppliers or such third party which may own the Mark. 
“Network Technology Suppliers” and the Network Technology Suppliers logo are registered trademarks of Network Technology Suppliers.
“NTS,” “Nettsup” and “A Gateway to source IT and Networking gear” are trademarks of Network Technology Suppliers and/or its affiliates.

Returns Policy
Nettsup.com makes every effort to make sure that we ship the right product, to the right person, at the right time to the right place and at the right price. If something has changed or has gone wrong and you wish to return an item please raise an RMA request at http://www.nettsup.com/rma-form/. This document explains our policies. Please note that there is a difference between Business Customers and Consumers* 

Please be aware that any discrepancies between your order and the goods received must be flagged in within 2 days of receipt of the items.

Terms

  1. “Business Customer” means a customer who is not a Consumer.
  2. “Consumer” means an individual who is not acting for the purposes of his or her business or profession.

Cancellation policy

If a consumer or business account wish to cancel a web order there will be no charge for doing so if you e-mail,info@nettsup.com quoting the order reference number or your PO number, before the item is dispatched. 

If the item has already been dispatched then the best advice is do not open it when it arrives. Customers may then arrange for it to be returned to us (at your expense) within seven days of the goods arriving. Securely re-package the item in the same way they were sent to you (ideally inside an outer box). If the original box is marked or damaged in anyway a re-stocking fee of 25% can be charged. 

The goods must be un-used and be received by us in a re-saleable condition including all accessories, packing etc. within seven days of the goods being signed for by the customer. You will be required to organize and pay for the return delivery and we would advise that the packaging should be exactly as it was delivered and that you should arrange insurance against loss or damage in transit otherwise these could be your responsibility. Please retain all of the original packaging materials, as they are essential for the return of any goods. If replacement packaging is required it may be possible to provide it but there will be a charge, in this event please ask for a quote.

Non-Faulty Returns Conditions

Items must be enclosed in original state. All accessories, manuals, software & warranties must be enclosed in their original packaging and be undamaged. 

Securely re-package the item/items in the same way they were sent to you (inside an outer box). If the original box is marked or damaged in anyway a re-stocking fee of 25% will be charged to Business Customers. 

Ensure our full address is clearly displayed on the outside of the package, using a label.

Faulty Items under Warranty

If you should encounter a fault please raise an RMA request at http://www.nettsup.com/rma-form/, you will need to quote our order number, the date of purchase and the serial number of the faulty item. Once Nettsup.com has confirmed that the faulty product is still under warranty one of our engineers will try to resolve your problem over the phone or via remote access. 

If the problem persists an RMA Number will be issued and you will need to follow our standard RMA procedure. Once the item has been returned Nettsup.com will test it and fix the problem. If the item cannot be repaired Hardware.com will send out a replacement. Replacement hardware may be either new or equivalent to new, and be identical or equivalent specification.

RMA Procedure

Please raise an RMA request at http://www.nettsup.com/rma-form/. This is required for the return of all items to Nettsup.com regardless of the reason for return. 

Items must be enclosed in original state. All accessories, manuals, software & warranties must be enclosed in their original packaging and be undamaged. 

Once you have received your RMA number. Securely re-package the item in the same way they were sent to you (ideally inside an outer box). If the original box is marked or damaged in anyway a re-stocking fee of 25% can be charged. 

Do not write directly on the original box/packaging. 

Ensure the package has the RMA number clearly visible on the outer box otherwise the package cannot be accepted.

Once goods have been received and tested we will return the replacement item to you within 10 days of receipt of the faulty item. 

Please note that any discrepancies between your PO and the goods received must be flagged up within 2 days of receipt of the items.

Goods Damaged in Transit:

If goods are visibly damaged on receipt, it’s very important to sign for the goods as damaged on arrival with the courier and then contact us immediately on +1 516 499 9352 or info@nettsup.com. If items were damaged in transit, we request that you report it to us within two working days of delivery.

The following reasons can invalidate replacement hardware:

  • The item is not faulty against the information given on the RMA form.
  • The item has been tampered with or is physically damaged.
  • The wrong software is being used.

Nettsup.com reserves the right to charge 25% restocking fee if:

  • There is any damage to the original packaging.
  • There are missing components or accessories.
  • If the item is not faulty when tested against the fault information provided on the RMA form.

* “Consumer” means an individual who is not acting for the purposes of his or her business or profession.